Cookie Notice

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Cookie Policy

MORE Health Inc. (“MORE Health”) takes your privacy very seriously and respects the importance of security on the internet. MORE Health websites use cookies and similar technologies for various purposes including to distinguish you from other users of our websites. By continuing to use our websites, you agree to our cookie policy.

What cookies do we use?

Cookies are text files containing small amounts of information. They are downloaded to your computer or device when you visit a website. They don’t tell us who you are but they do enable us to recognize your device and where you have made various preferences or actions they enable us to remember them.

Why do we use cookies?

Cookies do lots of different jobs, like letting you navigate between web pages efficiently, remembering your preferences, and generally improving your experience of our websites. The cookies used on MORE Health websites have been categorized based on the categories found in the ICC UK Cookie guide. Here are the main types of cookies we use and why we use them.

Necessary Cookies

  1. _hssc

    ● This cookie keeps track of sessions.

    ● This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.

    ● It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. It expires in 30 minutes.

  2. hs-messages-is-open

    ● This cookie is used to determine and save whether the chat widget is open for future visits.

    ● It is set in visitors' browsers when the user starts a new chat and resets to re-close the widget after 30 minutes of inactivity.

    ● If the visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.

    ● It contains a boolean value of True if present.

    ● It expires in 30 minutes.

  3. _hjSessionUser

    ● Set when a user first lands on a page.

    ● Persists the Hotjar User ID which is unique to that site.

    ● Ensures data from subsequent visits to the same site are attributed to the same user ID.

    ● 365 days duration.

    ● JSON data type.

  4. _cf_bm

    This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection. It expires in 30 minutes.

Functionality Cookies

  1. hCatflow cookie

    This is the cookie used for the chatflows tool. If you're a visitor, this allows you to chat with a representative on the site.

  2. messagesUtk

    ● This cookie is used to recognize visitors who chat via the chatflows tool. If the visitor leaves the site before they're added as a contact, they will have this cookie associated with their browser.

    ● If a chatted visitor later returns to your site in the same cookied browser, the chatflows tool will load their conversation history.

    ● HubSpot will not drop the messagesUtk cookie for visitors who have been identified through the Visitor Identification API. The analytics cookie banner will not be impacted.

    ● It contains an opaque GUID to represent the current chat user.

    ● It expires in 6 months.

Analytics Cookies

  1. _hstc

    ● The main cookie for tracking visitors.

    ● It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

    ● It expires in 6 months.

  2. hubspotutk

    ● This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.

    ● It contains an opaque GUID to represent the current visitor.

    ● It expires in 6 months.

  3. _gid

    ● Cookie placed by Google Analytics

    ● The functionality is to store and count page views.

    ● Expiration period: 1-day

  4. _fbp

    ● To store and track visits across websites.

    ● The purpose is: Marketing/Tracking

    ● Expiration period: 3 months

  5. _hssrc

    ● Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.

    ● If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

    ● It contains the value "1" when present.

    ● It expires at the end of the session.

  6. _ga

    ● To identify users

    ● Expires after 2 years

  7. _gcl_au

    It's the first-party cookie for “Conversion Linker” functionality – it takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page.

  8. _conv_v

    This cookie is a visitor-centric cookie that has a lifetime of a max of 6 months from the last update time.

  9. conv_r_

    This cookie holds the referral data for the current visitor. This is overwritten each time a visitor comes from a new referrer.

Advertising Cookies

  1. IR_PI

    These cookies power Impactradius, which we use to better target advertising.

  2. _rdt_uuid

    This cookie is set by Reddirt to help build a profile of your interests and show you relevant ads. The main purpose of this cookie is Targeting/Advertising. Expires after 1.5 years.

Disabling cookies

MORE Health websites are designed to function optimally with cookies enabled. You can, however, disable cookies via your website browser settings. This may mean, however, that you may no longer have access to some of our website features. Please note that even with all cookies disabled, a tiny amount of information will continue to be retrieved from your web browser. This information is necessary for the basic functioning of our website.

Changes to our cookie policy

We may change this cookie policy from time to time. If we make changes, we will notify you by revising the date on this policy and in some cases by adding notices on our homepage or other websites.

Contact us

If you have any questions about our cookie policy you can contact us at: